Frequently Asked Questions | MYA LOV
💌 Orders & Shipping
Q: How long will it take to receive my order?
A: Orders are processed within 1–3 business days. Once shipped, delivery takes 3–7 business days within the U.S.
Q: Do you offer free shipping?
A: Yes! We offer free U.S. shipping on all orders over $100.
Q: Do you ship internationally?
A: Not yet—we currently only ship within the U.S., but we hope to expand soon!
Q: How can I track my order?
A: Once your order ships, you’ll receive a confirmation email with your tracking number.
💳 Payments & Discounts
Q: What payment methods do you accept?
A: We accept Visa, MasterCard, American Express, Discover, PayPal, Apple Pay, and Shop Pay.
Q: Do you offer any discounts or promos?
A: Yes! Follow us on social media and join our email list for exclusive deals, early access, and launch alerts.
🔄 Returns, Store Credit & Final Sale Items
Q: What is your return policy?
A: We accept returns on full-priced, unworn clothing/items within 7 days of delivery for a refund to your original payment method.
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A return shipping fee (based on actual cost) will be deducted from your refund.
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Items on sale (20% off or more) are final sale.
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Scrunchies and self-care items are final sale due to hygiene reasons.
If something arrives damaged or wrong, please reach out—we’ll take care of it!
Q: What if I received a damaged or incorrect item?
A: So sorry about that! Please email us with your order number and a photo within 3 days of receiving your order, and we’ll fix it ASAP.
📬 Contact Us
Q: How can I get in touch with MYA LOV?
A: You can use the Contact Us form on our website or email us directly at jasminejadeboutique@outlook.com. We’re always happy to help!